Return & Exchange Policy

At Emel, we are committed to providing exceptional quality and service. While we hope you are fully satisfied with your purchase, please note the following regarding our return and exchange policies:

General Policy

We do not offer returns or exchanges under normal circumstances.
However, conditional exchanges may be granted only in the case of quality-related issues with the product.

Unstitched Collections

• No return or exchange is available on unstitched items.
• All unstitched-related complaints must be reported within 7 working days of receiving your order.
• Complaints received after 7 days will not be entertained.

Cancellation Policy for Card/Bank Transfer Payments

Customers who pay via Credit Card or Bank Transfer may cancel or request changes to their order within 48 hours of placing it.

Product Quality Complaints

If you find a product to be faulty due to quality issues or workmanship:

• You must contact us within 48 hours of delivery.
• Our Quality Control Team will review your complaint thoroughly.
• If the issue is validated, we may offer an exchange or store credit for future use, depending on the situation.

We appreciate your understanding and cooperation, and we remain dedicated to ensuring your experience with Emel is as smooth and satisfying as possible.